Tel: 01943 603 072
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Order Instructions for Repairs

When you have ordered the repair service you will be sent an e-mail receipt containing a unique order number. If you do not receive this e-mail in your inbox please check your spam folder – this e-mail will come from the e-mail address .

Print out two copies of this receipt. One of these receipts should be kept for your records. One copy should be put inside the package with your shoes/boots and posted to:

The Ilkley Shoe Company,
9 - 15 Grove Promenade,
W. Yorkshire,
LS29 8AF

If posting from outside the UK, please write the following on the outside of your parcel: PRIVATE GOODS FOR REPAIR ONLY. SIMPLIFIED IPR.

Please note that no responsibility can be accepted for this package until it has been received by us in the condition that it left you, so please ensure that you package it properly.

We ask for 14 days, from the date of receipt, to carry out all repairs and post them back to you.

If you have ordered an aftercare product ONLY then this will automatically be sent out to you and you DO NOT need to post anything to us. Aftercare products will be despatched within 3-5 days.

If you have ordered an aftercare product, along with a shoe/boot repair, then the aftercare product will be despatched with the shoes/boots when the repair is completed.

Before you send off your shoes/boots please make sure you have clearly stated the correct return address.