Tel: 01943 603 072
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Customer Service


We hope you will be happy with your purchase from the Ilkley Shoe Company however, we understand that the product may not be to your satisfaction, once you have seen it in the flesh!

We are happy to refund or exchange your purchase*, within 28 days of the order date, provided that it is received by us in exactly the same condition as when it was despatched.

The cost of postage and packaging will be deducted from any refund.

*Please note that we will be unable to refund or exchange purchases that have been engraved by us to your specification.


If you require any further information, please do not hesitate to contact us by phone on 01943 603072 or e-mail